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As a result of the two Unification Agreements with the Institute of Chartered Accountants of Ontario (operating as Chartered Professional Accountants of Ontario), the Certified Management Accountants of Ontario and the Certified General Accountants of Ontario resigned their authorization to license and govern the activities of their members as public accountants.

Public Complaints

STEP 1

If you have a complaint about the conduct of an LPA who is a CPA, CA, CGA or CMA you should first contact CPA Ontario here.

 

STEP 2

Your Right to Request the Council to Review the Handling of Your Complaint:

If you are not satisfied with the manner in which your complaint about the conduct of an LPA was handled you may request the Council to review the handling of your complaint.

To request a review of your complaint you must:

  1. have made a complaint to CPA Ontario;
  2. exhausted the internal procedures of CPA Ontario's handling of the complaint, including their independent review mechanisms;
  3. make written application to the Council for the review of CPA Ontario's handling of the complaint using the Council's Review Application Form: and
  4. deliver your completed Review Application Form, with supporting documentation, to the Council within 30 days from the date the CPA Ontario advised you of the independent reviewer’s decision:

Submit review request:

You can file online or download  the form below and send it to us by mail, email or fax.

FILE  ONLINE

Download The Application Form

NOTE: The Council’s procedures for conducting a review of the licensing body’s handling of complaints are set out in Council Guideline No. 2008 – 5. The Council’s ability to review the handling of your complaint is limited to decisions of CPA Ontario's investigating committee regarding the conduct of the LPA and does not extend to decisions of CPA Ontario's disciplinary or appeal committees.

After conducting its review of the handling of your complaint the Council’s ability to address your complaint is limited to recommending whether or not to refer the complaint back to CPA Ontario to investigate the complaint more fully.

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